Glossary of business telephony

An Interactive Voice Server or otherwise called IVR, is a telephony technology allowing customers to interact with a company host system through one or more configurable voice menus. In many cases, a voice server can replace the receptionist.

A SDA in telephony means: direct selection on arrival.

In English, direct inward dialing [DID] or direct dial-in [DDI]).

Telecom

In telecommunications, this technique makes it possible to directly reach an interlocutor from the outside without going through a switchboard.

It works in a PABX where each internal station can receive a direct number.

A PABX or PBX is the acronym for Private Automatic Branch EXchange. In French, a private telephone switch. It is used in businesses so that users of a telephone switchboard can communicate internally or externally via different communication channels such as analog voice or IP. A PABX also allows you to have more telephones than physical lines and allows free calls between users.

Other features…

A PABX allows additional features such as calls recording, call forwarding, voicemail, interactive voice servers (IVR) and queues.

A Centrex is an external telephone switchboard hosted by a provider.

In French, or “VoIP” for is a computer technology that transmits voice over IP compatible networks, via the Internet or private networks such as intranets or public, whether wired (ADSL/optical fiber/cable) or not ( mobile networks, satellite, Wi-Fi).

The IP address is a number used to identify each device connected to the Internet. It serves as an interface between the computer network
and all computer equipment.

An “Anycast” or “CDN Infrastructure” IP address is an IP address to which a customer’s domain name is redirected to activate the service.

Unicast IP addresses distributed by the Internet Assigned Numbers Authority (IANA) to
Regional Internet Registries (RIR). RIRs manage IPv4 and IPv6 addressing resources in their region and lend address blocks to LIRs (Local Internet Registries).
local Internet) who distribute them to end users in their country

This is a specific URL address to which a customer’s hyperlink should be redirected to allow activation of the requested service

It is a physical identifier stored in a network card or similar network interface. It is used to globally assign a unique address at the link layer

In telephony, an application is software that allows you to carry out one or more task(s) or function(s).

This is one of the French diminutives of the word “application”.

An API is a programming interface that allows you to “connect” to an application to exchange
Datas.

Software in English is in French software designed to automate user activity.

It is an organization defining in particular the rules for attribution but also for the management of domain names and their evolution.

The Backend is the IP address corresponding to a client’s hosting and to which content is downloaded when a user visits a client’s site.

No, this cannot be eaten. The bay is a physical cabinet used to store servers and other IT or telecom equipment.

Nothing to do with judo. It is an operation on a private virtual server allowing you to move from configuration A to a higher configuration B of the same range. A switch to a lower configuration is not
allowed. A hot switchover can result in an immediate restart of the
virtual private server, volume of data exchanged (upload and download) between the CDN and the users of a client’s website. The volume is calculated in bytes.