To record your phone calls via your PABX can provide a significant source of information to your company. However, this practice is legally supervised. Therefore, it is important, for your enterprise, to follow a few key points before enjoying the benefits of recorded telephone conversations.
Thanks to your switchboard Sipleo you can record :
You can also easily set the length of conservation of your recorded telephone conservations.
The fact to record conversations should be subject to a normal declaration to the CNIL if recordings are based on digital means. The fact to listen to telephone conversations should be subject to a normal declaration to the CNIL if it is followed by a report or analytical grid.
In case of a designation of a data protection agent, no declaration is required.
Warning : It is permitted to record telephone calls in an ad hoc way – or permanently – only if the need (of recording) is recognized (example: emergency calls) or if the number of recorded calls is proportional to the pursued objectives.
Storage conditions of recorded conversations vary according to the objective you gave them.
The CNIL (National Commission on computers and liberties) strictly regulates the conservation of recorded phone calls.
To record phone calls can help you get more important information on your activities and your enterprise :