The setting of a interactive voice responder system (IVR) makes your telephony more professional. This tool is a real advantage for your customers, your prospects…and you. The IVR improves calls distribution and permit users to gain time.
Indeed, interactive voice responder system lists all the possibilities offered to the caller (logistic data, commercial information, order taking, technical problem…). The simple consultation of information (delivery state, check of a balance account…) or the management of current actions (request for a password, demand to change a subscription…) are generated via the interactive voice responder system. It makes telephone counsellor gain time so they can dedicate themselves to manage complex files.
Ideally, an IVR has to gather 20% of problems raised by 80% of your callers. For the other 20%, it is essential to let the opportunity to the caller to contact “physically” a person in order to fix their problem.
Interactive voice responder system makes you manage incoming calls by limiting direct access to an interlocutor in your company while guiding and informing the caller the best it can be.
A continued access to the service (24/7), the end of waiting time or a prioritary access of complex demands to a telephone counsellor…are a true advantage to callers. It is all possible thanks to our IPBX Sipleo.
When you create your IVR, you give choices to callers. You can, thanks to the Sipleo hosted telephony solution, allow callers to :
With our IPBX Sipleo, you don’t have any limits concerning the number of levels you choose to set on your IVR :