MANAGEMENT OF QUEUING PROCESS

Sipleo proposes a calculation method of the predictable time of waiting for calls directed in the queuing process (park, device or group) before beeing treated. Applied methodology should offer to the caller a good mean to estimate its waiting time. And this thanks to the collection of a maximum of possibilities that are different in function of the activity and the organization of the company called (opening hours, kind of public concerned…). The final purpose of this calculation, this estimation, is to propose actions on the treatment of calls (do nothing, hang up, announce a waiting time…). This estimation can be use of statistical base for a later calculation of waiting time. For example, we can calculate a correction coefficient from the average of waiting time duration based on those that are calculated and those that are really observed.