Sipleo offers a better management of queuing process on the phone. The Sipleo solution takes into considerations new professional issues for company that receive calls from customers who want to live an unique experience as a user (customer support on phone for example).
Purpose is to reduce the waiting time perceived by the caller and the real wainting time and this for different kind of callers. Thanks to the IPBX Sipleo and its management of queuing process, you can adapt, in real time, your human resources to the flow of callers all day long.
In each queue, you can associate several devices, groups or agents…in order to answer calls after an attribution of “skills” to each telephone counsellor in your enterprise (sales representative, technician, bilingual…).