CALLS STATISTICS

For a company, anticipate is essential : statistics concerning the management of incoming calls help you for a better understanding of future calls flows according to passed flows (last year, last week…). Manage your telephone counsellors and plan schedules thanks to statistical trends. When you study calls statistics you become able to anticipate and organize employees schedules in an optimal way to improve telephone greeting (for example, add people to answer the phone between 2 PM and 4 PM because of numerous calls on mondays).

Thanks to the IPBX Sipleo solution and its statistics function, you can adapt task forces according to the phone activity in your company. Indeed, calls statistics play an important part in the enterprise organization. Study of calls characteristics in a company can be an essential source of information : duration, number of calls (incoming, outgoing, total) by hour, month, phone, person…all kinds of information that can help you planning schedules.

Calls statistics are a good evaluation criteria of your marketing activity. Indeed, study of calls statistics is a good tool to mesure the impact of an advertising Campaign.