Developers and technical team created 18 coupling modes (http, soap, lurking …) via a management interface and unified communications software on the PC. Computer telephony integration (CTI) allows your employees to be more effective! To install our Sipleo switchboard brings productivity to your teams! Improve collaboration into your telephone counsellors and with your customers and partners.
CTI makes you save time during the qualifying process of a call. Do not waste time searching for information during your conversation. The customer record is automatically displayed on your computer. Edit or delete items directly while you remain in communication with your partner.
CTI increases users productivity. The association of your telephony and your professionnal software makes it easy to enrich the database of the company thanks to the various entries that telephone operators are typing during and after the call. In addition, when a call is started or when the operator answer a call, a time counter is launched. It stops when the call is finished. This lets you know exactly how long was the duration of the call.
CTI offers differents possibility such as :
- Directory synchronisation
- Automatic lift of customers cards (thanks to an exe, a web page, a request to the server…)
- Launch of a call from the software (CRM/ERP…)
- Inscription of a task in the CRM
- Management of time and recording of call…